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·       Taking initial day to day calls

·       Raise tickets

·       Password Resets

·       Check through the day and logging calls in the Support Mailbox

·       Check Nagios – reporting anything

·       Setup New Starter Accounts

o   Go through the process for any New Starters – Profile Setup / IAM / Homepage / Outlook / Skype / Printers / Map Drives/Teams etc.

·       Process Leaver Accounts

·       Ordering Phones / SIMs (Data or Voice)

·       HP Laptop / Desktop Orders including Accessories

·       Requests for quotes Laptop / Desktop (HP) / Phone pricing

·       User Printer Setups, Drive mapping

·       Laptop / Desktop Build

·       Laptop / Desktop Upgrade – Memory / Hard Drives

·       Off the shelf Software / Application Installs

·       Ordering from CDW (Licenses)

·       Backup and file restore

·       Desktop/End user break fix support

·       Being a Project based company, timesheets is a key element at monitoring costs

 Technical requirements are essential with a number of years’ experience
Knowledge of Microsoft Core Stack

·       Proven experience with Desktop & Server solutions across the Microsoft stack.

·       WiFi solution experience & knowledge, with Cisco etc.

·       Candidates with Microsoft Certifications would prove advantageous.

·       Active Directory

·       Windows 10

·       Office 365

·       Hyper V

·       Backup technologies: VEEAM

·       Experience with Solar Winds Server and Applications Monitoring software would prove advantageous

Personal Attributes:

·       Confident verbal and written communicator with both clients and peers.

·       Ability to research new products and information around technical solutions that provide answers and solve problems.

·       Self-Motivated and disciplined, with the ability to prioritise and execute tasks under pressure.

·       Demonstrate the Company values at all times in behaviour and attitude:

Supportive
Dynamic
Trusted

Working in an open plan office with an informal atmosphere. A collaborative approach is always encouraged - we try to make it a fun and productive place to work, where everyone can always learn new things. We offer a competitive salary, alongside a number of other benefits.

    Are you passionate about IT? Do you like problem solving and embracing Innovation?

As a Internal Support team for Vinci Energies UK & ROI, we have a new opportunity for a technically focused person for an IT Support Engineer to join our technical team.

This is a UK based with 30 offices situated around UK & ROI, supporting a range of software and hardware.

Role Overview:

We are looking for an IT Support Engineer to join the technical team in Coventry. We need a knowledgeable, skilled and experienced Engineer for this internal role, who has the experience of working in a busy technical helpdesk.

The Candidate:

Experience

    A proven history of being able to troubleshoot and resolve technical issues across a client base of 1350 users via remote connectivity, telephone or email.